Great customer service followed by on time arrival of Techs and communication throughout everyone i had the pleasure of speaking and meeting with. I wasn’t present the day of the installation, but my spouse was though, and she explained that everything went smoothly, techs communicated well with her. Reason for fours stars is because apparently whomever was in the attic unintentionally cut too close to the ceiling light while preparing the placement for the new air duct in our garage to room conversion. So we currently at the moment have half of a rectangle cut into our ceiling, but have been informed they will be in touch to repair the accidental trim they made. Overall my expectations were met besides the one mistake they made, but were all bound to trial and error in life, and they communicated about the incident which we greatly appreciated rather than them be silent about it and us later noticing it by surprise.
Response from the owner:Thank you for the thoughtful 4-star review, Ivan.
We appreciate you taking the time to share such detailed feedback. It’s great to hear the communication, timeliness, and professionalism of our team stood out, especially while coordinating the installation in your absence. We also appreciate your understanding regarding the accidental trim in the ceiling and are glad our team communicated openly about it. As discussed, we’ll be in touch to take care of the repair and make sure everything is fully resolved. Thanks again for choosing Danco—we value the opportunity to earn your continued trust.
