This shows 1 year ago... it sure seems longer than that since we had to REPLACE the 5 YEAR OLD TRAIN AC UNIT that DANCO put in!!!
No help, no concern and no accountability.

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First off the technicians are super nice and professional, they truly are!
HOWEVER the office staff and/or management are horrible! Anyone above the person that answers the phone refuses to talk to anyone about any concerns or issues you have. That is until they see a true experience review online. Then and only then is when Danco will finally have someone call you just to tell you that since you left a true experience review they will now no longer do your warranty work on a Trane heat pump unit that you purchased from them.

We have had issues with this system since Danco installed it.
The thermostat has to constantly be recalibrated because it won't read the correct temperature, it happens so often that we have to keep thermometers all around the house so we know when to manually run/stop the unit. Tech was here over 3 hours with our old thermostat on Friday the 17th and said he has no idea what the heck its doing and hasn't seen it before. So we paid $140 for a new thermostat (under warranty)... same result, but worse.

Also after paying for several service calls with no error codes found, they then informed us that we had to pay them to update the system (still under warranty) because guess what, our system isn't current enough to show the error codes (it's less than 5 yrs old by the way). Why did I have to pay extra to update a new system you sold me so your techs can get the error code to fix it? Shouldn't updates to get codes be a part of the ongoing warranty??

We also had to pay hundreds of dollars to have "some" of the internals replaced in the outdoor unit because it actually caught on fire and burnt up. Notice I said "some" of the internals replaced, we had to argue just to get that done under warranty because no one wanted to accept responsibility. However we are being told by the multiple techs that have been here that they have never seen one catch fire, and are just perplexed by this one... great, but that doesn't really help our situation does it?!

Through all of these troubles and thousands of dollars spent, not a single person from management ever bothered to reach out or even return our multiple requests to speak to them about the negative experiences we are having. Would they even care if our house had caught fire... guessing not.

But as mentioned above, as soon as a Facebook post was made about all of this, they immediately call and say "since you posted a review we didn't like we are canceling your upcoming Friday the 21st service call (that was skipped Monday and Tuesday) and we are dropping you and your warranty work."

Thanks Danco, all we wanted was for our AC that we paid for to work.

Terrible management.
Terrible experience.
Not recommended. 👎🏼
We love Danco and being a customer on a service plan. Austin is fantastic service guy and we appreciate his attention. He shows up on time, clear communication, is always so trustworthy. Thanks Austin and Danco!
Response from the owner:We appreciate the 5-star review, Kristina. It’s wonderful to hear how much you value your service plan and the care Austin provides. His reliability and clear communication make a real difference, and we’re glad that shines through in your experience. Thanks for being part of the Danco family—we’re always here when you need us.
Austin did a great job.
Response from the owner:We appreciate the 5-star review, Rene. It’s great to hear Austin did a great job taking care of your service. Reliable HVAC work helps keep your home comfortable and your system running the way it should. Thank you for choosing Danco Heating, Cooling and Plumbing—we appreciate the opportunity to help.
Response from the owner:We appreciate the 5-star review, Carl. Thank you for trusting Danco Heating, Cooling and Plumbing. Providing reliable service and peace of mind is what we work toward every day.
Austin was very Professional. He fixed the problem and everything is good.
Response from the owner:We appreciate the 5-star review, Billy. It’s great to hear Austin handled the repair professionally and got everything working the way it should. Having your HVAC system back up and running brings real peace of mind. Thank you for choosing Danco Heating, Cooling and Plumbing—we appreciate the opportunity to help.
Austin did a great job checking out my A/C to make sure it is ready for the hot summer weather. Thank you for the great service!
Response from the owner:We appreciate the 5-star review, Danielle. It’s great to hear John took good care of your heater and helped make sure everything is ready for winter. Thanks for choosing Danco—we’re always here when you need us.
Excellent work. Very professional
Response from the owner:Thank you so much for the fantastic review, Kyle! We're so happy to hear that you found our work at Danco Comfort Services to be excellent and professional. Your satisfaction is incredibly important to us, and we truly appreciate your kind feedback!
Excellent, friendly, professional and thorough service
Response from the owner:We appreciate the 5-star review, Boone. It’s great to know you found our service excellent, friendly, and thorough—that’s exactly what we aim to deliver each time. Thanks again for choosing Danco; we’re always here when you need us.
Easy to work with. Scheduling and communication top notch. Technicians are courteous, cleanly and professional. We used Danco for a repair of damage done by an insulation company initially and were impressed by the company so we call them back for additional ductwork in another area of our home. We also had them do a check up maintenance on our air conditioner unit. We will call them again when needed.
Response from the owner:We appreciate the 5-star review, Mike. It’s great to hear everything—from scheduling and communication to the work itself—made the process easy and comfortable. We’re glad our team could help with your ductwork, repairs, and HVAC maintenance, and that the experience brought you back to us. Thank you for choosing Danco Heating, Cooling and Plumbing—we appreciate the opportunity to take care of your home.


“As usual, we received excellent service from both Danco and our tech Robert Pineda. Robert was knowledgeable, fast and friendly. We have been Danco customers for many years and have always had a great experience with them.”

- Gary W.

“This was my first time to meet Robert Westmoreland
when he came to do my winter maintenance for my
new Trane system. I hope he will be my ongoing service
technician!
Robert was professional, courteous and, most importantly,
Knowledgeable!
He was impressive in his understanding of my equipment
and his desire to go above and beyond my expectations
in seeing that everything was correct in the settings and
then connecting my thermostats to the internet, which had not been done or suggested by previous technicians.
I really appreciate his thoroughness and will request him
for all future maintenance or repair.
Thank you, Robert!”

- Mary M.

“John Cannon did a wonderful job. He is professional, efficient, and explained things very well. I had enjoyed working with Danco and John is no exception. I hope he is a technician for us again in the future.”

- Chris G.

“Robert Westmoreland came out this morning to complete the maintenance on our AC unit.
We have a Geo Thermal unit and Robert checked it over including the drip pan located inside the unit.
It had not been checked with the initial maintenance a couple of weeks ago apparently.
Robert's Geo Thermal experience showed in tracking down why the red light was coming on and when the temp came down the humidity went up.
He did various things including cleaning out the drip pan that had some pink slime stuff in it. He flushed out where it was blocked up.
He did other things too but I can't remember it all.
He took out the confusing programs that had been set up a long time ago and made it very easy and understandable to use now.
Since we are here, we don't need the pre-set programs and have found them more confusing than helpful.
While he packed up, he waited to be sure the temp was coming down and that everything was working properly.
Robert was very professional, knew Geo Thermal, he was thorough and did a great job in finding the problem and fixing it.
Very pleased.
Thank you.
Gayle Segrest”

- Gayle S.

“Steven Tindell performed our A,/C maintenance this afternoon. Steven was prompt, efficient, knowledgeable, and very courteous. He answered all of our questions and reminded us not to hesitate if our A/C unit develops any type of problem. We highly recommend Steven for any A/C maintenance.”

- Tomi K.

“Austin has serviced our air conditioner in the past, he is always good to work with and knowledgeable. We needed weekend service and he happened to be on call. He had us back up and running in 15 minutes or so. Good guy to work with, thank you.”

- Jeff W.

“John arrived timely and performed the maintenance for the heating system. He explained fully what he had done and the conditions on the inside and outside units. Very professional. Danco provides great service. Thank you!”

- Nancy L.

“John let us know when he was coming to our home and promptly arrived! He was very courteous and professional in servicing our unit. We have been using Danco for years and know we can count on their technician services. Always dependable!”

- Tom & Melinda V.

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