Reviews

Response from the owner:Thanks so much for the great review, Steven! We're really glad John was able to help you out and get things taken care of the right way. He’s all about doing solid work without cutting corners, and it's great to hear that came through. We appreciate you taking the time to share your experience—and we're always happy to help when you need us.

Response from the owner:Thank you for the 5-star review, Merlin. We’re glad to hear you had a positive experience with Danco Comfort Services, and we appreciate you taking the time to share it. If you ever need anything down the road, we’re always here to help.

Response from the owner:Hi Josie, we’re truly sorry for the frustration this situation caused, especially during such a severe ice storm. We understand how stressful it is to be without heat. Due to hazardous road conditions early in the week, we weren’t able to safely access many homes until Wednesday. Once roads improved, your home was prioritized and visited promptly. Our technician diagnosed the issue and confirmed the failure with the manufacturer’s technical support before ordering the control board. When the part arrived and was installed, it unfortunately became clear that a different control board was required, something that can occasionally happen with complex manufacturer-controlled systems. As soon as this was identified, we immediately reordered the correct part and are working to resolve this as quickly as possible. We genuinely regret the inconvenience and appreciate your patience during an unusually difficult weather event. If you’d like to speak with our management team directly, we’d welcome the opportunity to help make this right.

Response from the owner:Thank you so much for the thoughtful review, bb. We’re really pleased to hear that John Cannon was able to uncover and resolve those long-standing issues with your system. His thorough approach and attention to detail are a big part of what we aim to deliver at Danco Comfort Services. We're especially glad to know you felt informed and confident throughout the process. Your recommendation means a great deal to us. Wishing you continued comfort and peace of mind with your HVAC system!

Response from the owner:Hi Sherry, Thank you so much for your kind words and continued trust in Danco Comfort Services over the years! We’re truly grateful to have long-time customers like you—it’s the relationships we build that make what we do so rewarding. If there’s ever anything you need, we’re always here to help. —The Danco Comfort Services Team

Response from the owner:Hi Bryan, thank you for the review. We are delighted to hear that our services and technicians continue to provide you with the high-quality service you deserve. We will make sure to pass along your compliments to Austin for his professionalism, friendliness, and positive attitude during the system evaluation. We are grateful for your continued business and look forward to serving you in the future.

Response from the owner:Thank you so much, Lisa Ratliff, for your amazing 5-star review of Danco Comfort Services! We're delighted to hear you had a fantastic experience with us. Your feedback inspires our team to continue delivering top-notch comfort solutions. We truly appreciate your support!

Response from the owner:Thank you so much for the fantastic review, Pam. We’re really glad to hear that John was able to provide prompt service and get your Carrier system running smoothly again. Your recommendation means a lot to all of us at Danco Comfort Services. Don’t hesitate to reach out if there’s ever anything else we can help with!

Response from the owner:Susan, thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that our team provided you with a positive experience and that you were satisfied with the service we provided. We really appreciate your kind words about our team being polite and respectful - we strive to make sure our customers feel comfortable and well taken care of throughout the entire process. If you ever need any assistance in the future, please don't hesitate to reach out to us again. Thank you for choosing Danco Comfort Services!